Social media tells us that snarky, callous remarks get the most attention and have the biggest impact. But when Tristan Cleveland sat down for a real conversation with his opponents, he realized that urbanists must approach people with empathy and understanding. That's the only way to change minds and create real change.
Read MoreDo we open things up and get people back to work or do we continue to flatten the curve and live with the financial fallout? Economically, it’s a distinction without a difference.
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